Last updated: September 2026

1. Overview

   This Refund and Cancellation Policy applies to direct accommodation bookings made with Spiti Kathikas through SPITI.COM.CY.

   By completing a booking, you agree to the cancellation and refund terms applicable to the rate selected at the time of booking.

   The cancellation conditions applicable to your booking are displayed during the booking process and are also included in your booking confirmation.

2. Payment

   Direct online bookings are payable in full at the time of booking in Euros (€).

   Online card payments are processed securely through WooCommerce and JCC Payments.

   Spiti Kathikas does not collect or store full payment card numbers, card expiry dates or card security codes.

3. Flexible Rate – Cancellation by the Guest

   Bookings made using the Flexible rate may be cancelled free of charge until the cancellation deadline.

   The cancellation deadline is exactly 28 days before the scheduled check-in time shown for the booking.

   Cancellation Time	Refund Entitlement
   On or before the cancellation deadline, exactly 28 days before scheduled check-in	100% refund of the amount paid
   After the 28-day cancellation deadline	No refund – 100% of the booking total remains charged

   There is no intermediate or partial refund period.

   The exact cancellation deadline applicable to your booking is shown during checkout and in your booking confirmation.

4. Non-Refundable Rate

   Where a guest chooses a Non-refundable rate, 100% of the booking total is payable at the time of booking.

   Once the booking has been confirmed, no refund is due if the guest cancels the booking, except where a refund is required by applicable law.

   The non-refundable nature of the rate is clearly displayed before the guest completes the booking.

5. How to Cancel

   A booking may be cancelled:

   • through the My Bookings section of SPITI.COM.CY, where this option is available; or
   • by contacting Spiti Kathikas at info@spiti.com.cy.

   A cancellation is considered effective when it is successfully recorded by our booking system or received by Spiti Kathikas.

   The cancellation deadline applicable to the booking will determine whether a refund is due.

   Guests are advised to retain their cancellation confirmation.

6. No-Show Policy

   If a guest fails to arrive for the booked stay without having cancelled within the applicable free-cancellation period, the booking will be treated as a no-show.

   In the event of a no-show, 100% of the booking total remains charged and no refund is due.

   The same applies to a Non-refundable booking where the guest does not arrive.

7. Early Departure

   If a guest chooses to leave the accommodation before the scheduled check-out date after the stay has begun, unused nights are not refundable.

   No refund is due for an early departure, except where required by applicable law or where Spiti Kathikas expressly agrees otherwise.

8. How Refunds Are Processed

   Where a refund is due under this Policy, the refund will be processed through WooCommerce/JCC Payments and returned to the original payment card or original payment method used for the booking.

   Refunds will not normally be issued in cash, to a different payment card, or to a different person or payment account.

   Spiti Kathikas will initiate an approved refund as soon as reasonably practicable. After the refund has been processed, the time required for the funds to appear on the guest’s account depends on JCC Payments, the applicable card scheme and the guest’s issuing bank.

   This may take several business days and, in some cases, up to approximately 10 business days.

   All refunds are processed in Euros (€).

9. Changes to Bookings

   Requests to change booking dates, accommodation details or guest numbers are subject to availability, applicable restrictions, any difference in price, and approval by Spiti Kathikas.

   A requested amendment is not guaranteed.

   An amendment to a confirmed booking does not automatically extend, restart or replace the original cancellation deadline.

   Where a different cancellation deadline applies following an approved amendment, this must be expressly confirmed by Spiti Kathikas.

   If the amended booking has a higher price, the additional amount must be paid as required before the amendment is confirmed.

10. Cancellation by Spiti Kathikas

    In exceptional circumstances, Spiti Kathikas may be unable to provide confirmed accommodation because of circumstances such as serious damage to or unavailability of the accommodation, safety-related circumstances, natural disasters, government or regulatory restrictions, or other circumstances that make provision of the booked accommodation impossible or unlawful.

    If Spiti Kathikas cancels a confirmed booking for reasons not attributable to the guest and cannot provide the booked accommodation, the amount paid for the affected accommodation booking will be refunded to the original payment method, subject to applicable law.

    Spiti Kathikas is not responsible for separate arrangements made independently by the guest, such as flights, car rental or other travel services, except to the extent that such liability cannot lawfully be excluded.

11. Chargebacks and Payment Disputes

    If you believe that a payment or refund is incorrect, we encourage you to contact us first at info@spiti.com.cy.

    We will review the booking and payment records and attempt to resolve legitimate concerns promptly.

    Nothing in this section prevents a cardholder from exercising any rights available through their bank, card issuer, card scheme or applicable law.

12. Relationship With the Booking Terms

    This Refund and Cancellation Policy forms part of the terms applicable to direct bookings made through SPITI.COM.CY.

    The cancellation terms shown to the guest before payment and recorded with the confirmed booking apply to that booking.

    A later change to this published Policy will not retrospectively reduce the cancellation or refund rights already agreed for an existing confirmed booking.

13. Contact

    For questions regarding cancellations, refunds or booking amendments, please contact:

    Spiti Kathikas
    Kathikas, Paphos, Cyprus
    Email: info@spiti.com.cy
    Tel: +357 26 222864
    Website: https://spiti.com.cy/