SPITI | The key to slow living!
Welcome to Rustic!
SPITI | The key to slow living!
The key to slow living!
Refund and Cancellation Policy
Last updated: April 2026
- Overview
This policy sets out the terms under which bookings at Spiti Kathikas may be cancelled and refunds issued. By completing a booking with us, you agree to the terms below.
- Cancellation by the Guest
Cancellation requests must be submitted in writing by email to info@spiti.com.cy. The following cancellation terms apply:
|
Notice Period Before Arrival |
Refund Entitlement |
|
30 days or more |
Full refund of the amount paid |
|
15 to 29 days |
50% refund of the total booking value |
|
14 days or fewer |
No refund |
The date of cancellation is the date on which we receive your written cancellation request.
- Deposit Payments
Where a deposit has been paid to secure a booking, the deposit is non-refundable if the cancellation occurs within 14 days of the arrival date. If cancelled with 30 or more days’ notice, the deposit is fully refundable.
- Cancellation by Spiti Kathikas
In exceptional and unforeseen circumstances (e.g. property becoming uninhabitable, force majeure events, natural disasters), we reserve the right to cancel a booking. In such cases, guests will receive a full refund of all amounts paid. We will not be liable for any additional costs such as travel, flights, or other arrangements made by the guest.
- No-Show Policy
If a guest fails to arrive on the scheduled check-in date without prior notification, this will be treated as a cancellation with no refund due.
- Early Departure
No refunds are issued for early departures. The full booking amount remains payable.
- How Refunds Are Processed
Approved refunds are returned to the original payment method used at the time of booking. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider. Refunds are processed in Euros (€).
- Chargebacks and Payment Disputes
We encourage guests to contact us directly at info@spiti.com.cy before initiating a chargeback with their bank or card provider. We are committed to resolving any concerns promptly and fairly.
- Changes to Bookings
Requests to change booking dates are subject to availability and must be made at least 15 days before the original arrival date. Date changes are not guaranteed and are treated as a new booking where applicable.
- Contact
For any questions about this policy or to submit a cancellation request, please contact: Spiti Kathikas, Kathikas, Paphos, Cyprus Email: info@spiti.com.cy Tel: 26222864